DecarboNet Research Project Services Privacy Policy, Data Protection Policy and Data Management Policy Terms and Conditions

The DecarboNet Research Project (‘DecarboNet’, ‘we’, ‘us’ or ‘our’) operates the website, applications and associated services that you are currently using (‘Services’) and supplies the devices (‘Products’) that operate in conjunction with the Services. The DecarboNet research project has received funding from the European Union's Seventh Framework Programme for research, technological development and demonstration under grant agreement no 610829. You can contact us by email at

This Privacy Policy sets out how DecarboNet uses, processes and protects any information that you provide or data that is collected when you use the Services. DecarboNet is committed to ensuring that your privacy is protected. Should you be asked to provide certain information by which you can be identified (or other ‘personal data’ as defined in the UK Data Protection Act 1998) when using the Services you can be assured that it will only be used as outlined in this policy.

This policy may change from time to time by updating this online document and noting this on the associated web pages. This will usually happen when the scope or nature of any Services features provided change, are updated or a when new version is released. You should check this page from time to time or when notified to ensure that you understand and are happy with any changes. By using or continuing to use the Services or Products features through it, you agree to this policy as in force at the time of that use.

What we collect

DecarboNet very carefully and purposefully separates personal data that it collects about you from the data that is collected through the use of our Services (‘Usage Data’).

We may collect the following examples of personal data:

    - Your name and title and the names and titles of others who use our products or services
    - Contact information including email address
    - Demographic information such as preferences and interests
    - Other information relevant to the project, customer surveys and/or offers

Personal data may be collected in various circumstances, including when you are filling in forms on the Website; corresponding with us by email; participating in social media or other interactive features made available; surveys; or when reporting any problems to us.

The energy monitoring devices provided to some trial users in the context of the DecarboNet Research Project have facilities to automatically collect and hold a variety of data, including the following:

    - Energy consumption data from a whole house energy sensor or individual appliance energy sensors
    - Profile and schedules for timed device switching applications
    - Temperature information about your home or zones in your home
    - Temperature and time profiles relating to your home
    - Information about how you interact with the Services and Products in your home

What DecarboNet does with the information we gather

DecarboNet requires this information to better understand your energy consumption and appliance usage behaviour. In particular, it helps us with:

    - Internal record keeping and administration
    - Academic research activities
    - To improve the quality of the information that we provide
    - Responding to your queries
    - Completing or contacting you in relation to project activities
    - Notifying you about changes to the Services
    - Allowing you to use the Services, interactive features on the Website or provide you with our Products or Services

How DecarboNet processes and manages your personal information and data

DecarboNet or its partner organisations will not sell, distribute or lease your personal information to third parties unless you have given us permission or are required by law to do so.

DecarboNet may share your information with selected third parties, including:

    - The European Union and other organisations within our consortium, including subsidiaries, holdings companies and their subsidiaries;
    - web traffic and other analytical service providers to assist us in continuously improving the Services;
    - where we are required to disclose the information to comply with any legal obligation;
    - to enforce, apply or protect any of our rights, property, or safety of others (which may include exchanging information for fraud protection purposes).


DecarboNet is committed to ensuring that your information is secure and have designed the Products and Services with this in mind. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data once received, we cannot guarantee the security of your data transmitted through the Website or systems and any transmission is at your own risk.

Once we have received your information however, and in order to prevent unauthorized access or disclosure, suitable physical, electronic and managerial procedures have been put in place to safeguard and secure the information DecarboNet collects online. Data collected is held for as long as it is required to provide the Services or operate the Products or until you notify DecarboNet that you wish the data to be deleted.

The data DecarboNet collects or you provide to us may be processed, transferred to and/or stored outside of the European Economic Area (EEA). By submitting any personal data to us you agree to this. We will take reasonable steps to ensure such data is treated securely in accordance with this policy. Where DecarboNet has given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Cookies - How DecarboNet uses cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. If you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. Our services and products can tailor their operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

DecarboNet uses traffic log cookies (provided by Google Analytics and others) to identify which pages are being viewed, accessed and used. This helps us analyze data about web traffic and improve our website in order to tailor it to customer needs. This information is used for statistical analysis purposes and is then removed from our system.

Overall, cookies help us provide you with the best possible experience when using our website and aid in providing a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our Services may contain links to other websites, but that does not mean we recommend or endorse those websites. However, once you have used these links to leave our Services, you should note that DecarboNet does not have any control over that other website. Therefore, DecarboNet cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you would like to tell us that you do not want to have your Collected Data used to derive anonymized information, please write to The Data Protection Officer, GEO, 3 St. Mary's Court, Main Street, Hardwick, Cambridge, CB23 7QS or contact us via email to:, with a clear reference to "The DecarboNet Research Project".

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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